Running a restaurant is hard work, and to ensure that your customers keep coming back for more you need to make it an enjoyable place to spend time. A big part of making sure that people have a good experience in your restaurant is the service, and by making your service more efficient you will keep customers coming back.
Here are some things that you need if you want to maintain good service even during busy times…
Invest in Staff – Great staff with customer service skills are essential for a restaurant business and you need to ensure that you invest in good staff training so that they can do the best job.
Have Good Customer Communication – Being able to communicate well with customers is so important – there are lots of ways that you can do this, such as using a restaurant pager like this www.dinggly.com/sectors-and-applications/kitchen-and-restaurant-pager-system/
This way, customers are able to get the attention of waiting staff quickly and it makes it easier for staff to manage the tables.
Make sure not to Overfill the Restaurant – Weekends and celebrations can be busy times in a restaurant, but as tempting as it can be to get as many customers in as possible, this can then lead to a nightmare when it comes to service. If you have too many people in the restaurant for staff to handle, it can then be difficult to keep up and results in stressed staff and unhappy customers.