Advances in technology over the last couple of decades have had huge impacts on both our personal and business lives. We are now more connected than ever, through instant messaging, video conferencing and cloud based IT systems. This connectivity has significantly improved communications within business. VoIP is one such technology which has already been around for over a decade.
What is VoIP?
VoIP, or Voice over Internet Protocol to give it its full name, is a telephony system that uses the internet rather than the standard telephone network to make calls. The calls you make are converted into a digital format and transmitted across the internet. Once they reach their destination, they’re converted back, or unpackaged, into a standard telephone signal which the receiver then hears as they would a traditional telephone call.
To take full advantage of a VoIP system, you should ideally have a high-speed broadband connection, as a slower internet connection can impair the quality of the calls.
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What are the benefits of using a VoIP system?
The primary benefit of VoIP systems has to be cost, particularly if you choose an az termination package, as the costs of these calls are generally based on the area codes you are calling. Some are higher priced and some lower, so you get a better average cost overall.
According to Digital Health, Central Middlesex Hospital, London is already reaping the benefits of reduced call charges and less administration time since it installed its VoIP system.
VoIP systems are generally very easy to administer – in most cases, through a web-based control panel or self-service portal. They are often also feature-rich and may include features such as call forward, voicemails transcribed into an email and easy to use call conferencing. Most include comprehensive reporting functionality that allows you to keep control of your business.
As with any system that uses the internet, there is a risk of being hacked and you should ensure that your provider has built in anti-hacking features, so that you are alerted to any suspicious traffic through your system. Companies such as https://www.idtexpress.com are well respected VoIP providers in the global market and can provide you with guidance.
So, if you’re looking for a cost-effective, flexible and easy to manage telephony system for your business, VoIP may just be the answer you’re looking for.